Welcome to Flowers Cricklewood. These Terms and Conditions (“Terms”) govern your use of our online shop and the sale of floral products and related services for delivery in Cricklewood and surrounding areas. By accessing, browsing, or placing an order through our website, you agree to abide by these Terms in full. We ask you to read them carefully before making any purchase. These Terms are designed to ensure a smooth, transparent, and enjoyable experience for our valued customers seeking convenient online flower delivery in Cricklewood.
These Terms apply to all sales and transactions effected via our online storefront, specifically for customers in Cricklewood and adjacent localities. Whether you are ordering flowers for personal enjoyment, a loved one, or special occasion, you are subject to these Terms throughout the purchase process. In using our services, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. Should you have queries about these Terms, we recommend reviewing them prior to placing your order.
Our streamlined order process is designed to offer speed and simplicity for all online flower delivery requests:
All orders are accepted solely at our discretion. There may be occasions where, due to product shortages or events beyond our control, we are unable to complete your order. In such rare instances, you will be notified and offered an alternative or a full refund.
All prices listed on our website are in British Pounds Sterling (GBP) and inclusive of VAT unless otherwise stated. Payment is required in full at the time of placing an order. We accept a range of secure, commonly-used electronic payment methods. The availability of modes of payment is specified on the checkout page and may be updated from time to time.
Your payment transaction will be processed using secure encryption technology to protect your personal and financial information. On successful payment, you will receive a confirmation receipt detailing your order and payment reference. If your payment fails to process or is declined by your provider, your order will not be accepted or fulfilled.
Please note, we reserve the right to amend prices at any time, however, prices are guaranteed as stated at the time of order placement. Delivery charges may apply and will be shown clearly before you confirm and pay for your order.
We understand that plans change and sometimes an order needs to be amended or cancelled. Please note the following policy regarding order changes and cancellations:
If we are unable to fulfil your order due to an unforeseen issue, you will also be eligible for a full refund. Each request for amendment or cancellation will be considered individually, with every effort made to offer a satisfactory solution within the limits of our policy and stock availability.
We offer prompt and professional flower delivery throughout Cricklewood and surrounding areas. Delivery is usually carried out on your selected date, however, exact arrival times cannot be guaranteed due to factors such as traffic, weather, and seasonal demand.
It is essential that correct and complete delivery details are provided at checkout. Flowers Cricklewood cannot be held liable for non-delivery or late delivery arising from incomplete, incorrect, or ambiguous address information. Where possible, we will attempt to contact you or the recipient if delivery issues arise. Should delivery prove impossible, we may contact you to reschedule, or to arrange collection.
If the recipient is unavailable to receive the flowers, our delivery team will attempt to leave the item in a safe, secure place or with a neighbour, according to your instructions where feasible. A delivery note or card will be left to notify the recipient of the attempted delivery and the location of the flowers, where appropriate.
We take great pride in the quality and freshness of all our floral products. Each order is prepared with care to match, as closely as possible, the product description and image shown. However, flowers are natural products and variations in colour, shape, and size may occur. At times, due to supply or seasonal limitations, we may need to substitute certain stems or packaging. When substituting, we guarantee the value and style will be of equal or greater quality. Any substantial change to the main elements of a design will be communicated in advance when feasible.
Your satisfaction is important to us. If you are not satisfied with your order due to the condition of flowers upon arrival, or if you believe there has been a mistake (incorrect bouquet, missing items, etc.), please contact us within 24 hours of delivery. In most cases, you may be required to provide a photograph of the arrangement so we can assess the issue. Each claim will be reviewed individually. Where a fault or issue is deemed to have occurred, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
Please be aware that, due to the highly perishable nature of flowers, claims made more than 48 hours after delivery may not be eligible for refund or replacement, except at our discretion.
Flowers Cricklewood endeavours to provide a reliable and quality-focused flower delivery service. However, to the fullest extent permitted by law, our liability in connection with any order is limited to the value of your purchase. We shall not be liable for any indirect loss, consequential damages, or business losses arising from the use of our website or from delayed, failed, or incorrect delivery.
We cannot accept responsibility for: (a) delays caused by events outside our reasonable control, such as adverse weather or traffic disruptions; (b) any loss or damage resulting from incorrect or incomplete delivery information supplied by customers; (c) allergies or sensitivities arising from flowers or related products delivered, and (d) misuse or improper handling of flowers post-delivery.
Your privacy is important to us. Personal information provided during the order process is collected, stored, and processed strictly in line with UK data protection laws, including the Data Protection Act 2018 and UK GDPR regulations. This information will be used solely for the fulfilment of your order, communication regarding your purchase, and for service improvement unless you provide explicit consent for marketing communications. For further information, you may refer to our separate Privacy Policy available on our website.
All content on our website, including photographs, descriptions, and branding, is owned or licensed by Flowers Cricklewood and protected under copyright and intellectual property laws. Copying, reproduction, or use of any material for non-personal purposes without our express written permission is strictly prohibited.
We reserve the right to amend or update these Terms and Conditions periodically, reflecting changes to applicable laws, our business processes, or service offering. Revised Terms will be clearly posted on our website and will apply from the date of publication. We advise reviewing this page regularly to remain informed of any changes affecting your rights or obligations when using Flowers Cricklewood’s online services.
All transactions and agreements with Flowers Cricklewood are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms and Conditions, or need support related to your order, our customer service team is ready to assist you. Please use the contact details provided on our website to reach out with your query. We are committed to resolving issues fairly and efficiently in line with these Terms.
Note: These Terms and Conditions are specifically intended for customers ordering from or for addresses within Cricklewood and nearby surrounding areas. By placing an order, you acknowledge acceptance of these Terms. Thank you for choosing Flowers Cricklewood for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cricklewood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cricklewood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
