At Flowers Cricklewood, we are committed to delighting every customer with the freshest, most beautiful flowers. As a trusted local florist serving both households and businesses across Cricklewood, we take pride in sourcing high-quality blooms and handling every order with care. Our Fresh Flowers Guarantee ensures that your floral arrangement arrives vibrant, fragrant, and as pictured. Should you have any concerns about quality or condition, our helpful team is on hand to assist.
We do everything possible to ensure your flowers arrive in perfect condition. If your order is damaged on arrival—such as wilted stems, broken flowers, or packaging issues—please contact us on the day of delivery. To help us resolve the matter swiftly, we may request photographs of the damaged flowers and packaging. Once we verify the issue, you can choose either a full replacement or a refund for the affected item(s). Your satisfaction is paramount to us.
Flowers are a perishable, delicate product and their longevity depends on care and placement. However, we guarantee your flowers' freshness for at least 5 days from the date of delivery when cared for according to our guidelines. Should your flowers wilt or spoil within this window through no fault of your own, please notify us promptly. In such cases, we offer a replacement bouquet or, if preferred, a refund.
When issues arise, our goal is always to find a solution that leaves you happy. Depending on the situation, we offer:
For either solution, we kindly ask you to contact us within 24 hours of delivery to ensure prompt resolution. Please retain the original flowers and packaging until the issue has been resolved.
We strive to offer not only fresh flowers but also outstanding customer care for every Cricklewood delivery. If you are dissatisfied for any reason, we want to hear from you. To make a complaint, simply contact us with your order details and a description of the issue. Our customer care team will review your case and aim to resolve all complaints within 48 hours, keeping you updated at every step. We treat every concern seriously and use all feedback to improve our service.
Flowers Cricklewood has built a reputation for quality, reliability, and integrity. We are proud to be the first choice for fresh flower delivery among the households and businesses of Cricklewood and surrounding areas. Thank you for choosing us—your trust means everything. If you have any questions about our returns, refunds, or complaints policies, please don’t hesitate to get in touch. We are always here to help ensure you are 100% satisfied with your flower delivery experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
